Jobs After the Help Desk IT Support and Help Desk

Your resume is also a great opportunity to list your relevant skills and establish your brand. With the recent advent of sophisticated online simulations and PC hardware packages that can be mailed to remote students, help desk technician training works well in a distance learning format. The hourly wage for help desk technicians ranges from $20 to $48 per hour, depending on location, technical specialties, experience, and IT certifications held. Being able to technically analyze a situation is key to solving end user problems and shining in the role of help desk technician.

• Empathetic help desk technicians can better connect with their end users and make them feel understood.
• Get to the online bookstore and find books that keep your attention and are easy for you to read (here our selection of best books about computer networking).
• Help desk technicians belong to the occupational field of computer support specialists.
• Hands-on experience is invaluable, so consider setting up a home lab to practice configuring routers, switches, and firewalls.
• Since network technicians are in high demand in every company, many businesses offer certification to their employees.
• But nowadays, experience in an IT support role no longer means your only pathway is IT infrastructure.

The benefit of College programs is that these often qualify for grants and loans that may not otherwise be available. But getting yourself into a position like this may not always be the easiest thing to achieve. In this post we will list some ways that may help you get that cool network engineering job and potentially boost your career. When composing your resume, make sure that you show how your performance in each of your roles had a material benefit on the company network’s growth and evolution.

How can you know if a network engineering career is right for you?

In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. Network engineers often have several years of experience working with IT systems. To gain relevant experience and build your technical skills, consider starting with an entry-level role in IT. Network engineers who want a successful career must master many different technologies and disciplines; they must also possess intense problem-solving and analytical skills. It’s a tough road, but those network engineers who walk it can open up lots of exciting career opportunities.

Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same. IT support focuses on providing technical assistance for complex product issues.

Prepare for a help desk support role today with Coursera

If you had a great website and were already running your own computer support business – all these things set you apart from someone just applying for a job. For most smaller networks this is usually going to be wireless but if there are PC’s you are going to need a switch, and some Cat5e or Cat6 cable. You also need to know how to give all the computers addresses so they can talk on the network. GNS3 is a router simulator that lets  you run up real Cisco images of Routers so you can actually configure a real router all on your laptop. Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact…

• There are lots of ways for motivated people to change their life, and land a job as a network engineer.
• Entry-level network engineers must be familiar with network types, topologies, and models.
• You can opt for a bachelor’s degree in network operations and security.
• Network engineering is a field where skills, dedication, and practical knowledge often hold more weight than a diploma.

Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password. They may escalate complicated technical problems like faulty products to IT support. There are so many paths a technology career can take – and many of them intertwine. Use your time at the help desk to observe, ask questions and learn what it is that you’re passionate about. Then, take that knowledge, put a plan into place and take your career to the next level.

The Traditional Pathway: Infrastructure

If you don’t have a degree in one of these fields, consider taking courses that concentrate in network engineering, computer science, electronic engineering, network security, or software engineering. Various career paths may be chosen along this particular line of occupation. It is common practice for the engineers to get promoted to similar IT positions. Network administration is one such choice, and implies hardware installation and maintenance, network performance monitoring, and assistance with the network design process.

• Strong communication skills are also essential, as help desk professionals must effectively relay solutions to technical and non-technical users.
• Another good example is the CCNP (Cisco Certified Network Professional) Data Center certificate.
• Even during something as simple as a shift handover, help desk technicians collaborate with their coworkers.
• Network Engineers are experts who can apply a range of technologies to connect, secure, and automate complex networks, and it’s a critical role in companies from every industry.
• So go out there and find somewhere that needs a network, or has a network that is not working very well and offer to fix it.
• Other choices include infrastructure architecture, data center test engineering, data center safety, and electrical engineering.
• Of course those jobs, locations, and duties do exist,  however, life in the military is far different and the educational benefits are tremendous!

That means you have more opportunity as you’ll be qualified to get the job done in any environment. Earning CompTIA Server+ covers the skills needed by a server administrator. So the short answer is you don’t actually need any certifications but they do really help to set you apart from the rest.

Top 10 Certifications for Network Engineers

The amount you earn depends on factors like industry, company, location, and experience. By now, you probably already understand how to help desk engineer become a network engineer. Remember that the career grants countless specialization choices; simply pick the one that calls your name.